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Performix
Smyrna, GA | Full Time
$56k-72k (estimate)
3 Months Ago
Advance Auto Parts
Advance Auto Parts
Smyrna, GA | Part Time
$28k-36k (estimate)
1 Month Ago
Wendy
Smyrna, GA | Full Time
$51k-65k (estimate)
2 Months Ago
Express Oil Change & Tire Engineers
Express Oil Change & Tire Engineers
Smyrna, GA | Full Time
$46k-62k (estimate)
3 Months Ago
City of Smyrna, GA
Smyrna, GA | Full Time
$74k-91k (estimate)
3 Months Ago
InterSolutions
Smyrna, GA | Full Time
$48k-63k (estimate)
3 Months Ago
Solar Energy Partners
Smyrna, GA | Full Time
$72k-89k (estimate)
6 Months Ago
TalentPro Consulting
Smyrna, GA | Full Time
$102k-122k (estimate)
2 Months Ago
Customer Support analyst
Performix Smyrna, GA
$56k-72k (estimate)
Full Time 3 Months Ago
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Performix is Hiring a Customer Support analyst Near Smyrna, GA

· Customer Advocate Contractor – Customer Service Manufacturing
Details:
· Monday to Friday 8hrs a day.
· Onsite only: 330 Weakley LN Smyrna TN 37167
· No Overtime Available
· Length of contract: Max 11 months
· In person interviews are preferred
· Start date Feb 22, 2024 or ASAP
· Temporary only to start, potential for conversion, but no guarantee.
What will you do?
· This position is responsible for all daily communication on projects to client internal Project Managers
· The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
· Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
· Analyses and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
· Provide customer resolution for complex installations restoring customer application and confidence in client product
· Ability to handle and process customer complaints and concerns in a professional manner
· Technical expertise, analysis, and reporting for customer complaints on products
What qualifications will make you successful?
· The ideal candidate will possess excellent customer service skills with the ability to excel under high pressure and time sensitive situations
· You will need to be able to work independently as well as collaboratively with a small Customer Service department
· Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships
· Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines
· Must have the desire and ability to learn products relevant to assigned customer base
· SAP experience
· Strong Excel proficiency, managing large quantities of data for analysis. Pivots, VLOOKUP and more needed daily.

Job Summary

JOB TYPE

Full Time

SALARY

$56k-72k (estimate)

POST DATE

02/07/2024

EXPIRATION DATE

05/30/2024

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